The customer service and management handling of situations is unprofessional and the worst I have ever experienced at a Caesars property. Already, the add to DVD queue functionality was removed from the connected devices on the U. That queue made it so easy to find those movies I'd discovered by using Netflix. Customer Service and Management are terrible It hurts me to write a negative review, as I am a Caesars Diamond card holder and generally prefer Caesars casinos.
The lack of the feature in Canada suggests similar changes may be coming to the U. Nothing queued, Netflix Canada feeds of American culture — the history of Canadian media can be read, in part, as a nationalistic defence against American influence which in turn can be explained by the events years ago. More bizarrely, there is no way to queue movies. In the digital age however, with geo-fencing thriving, access to Hollywood is being limited in the Great White North. Already, the add to DVD queue functionality was removed from the connected devices on the U. For a company famous for iterative improvements to its user experience, I still am having a hard-time understanding the business justification for removing a tool that justified for customers a reason to keeping watching movies Category. The customer service and management handling of situations is unprofessional and the worst I have ever experienced at a Caesars property. As a recent American resident, I became a immediate Netflix junkie. I live in Chicago equal distance between the Rivers casino and Horseshoe Hammond and will think twice about returning to Horseshoe Hammond. Customer Service and Management are terrible It hurts me to write a negative review, as I am a Caesars Diamond card holder and generally prefer Caesars casinos. I tried to point this out to the pit boss who had no interest in trying to de-accelerate the situation. The specific word used to describe my wife picking up her chips was "lazy". Laying aside an unnecessarily astroturfed launch, there is no way to import U. And the results have suggested it is struggling to understand their customer base. Within 10 minutes the boxman from the previous table was assigned to the table we had moved to. This was unprovoked and uncalled for. We picked up our chips and left the table and spoke to the pit boss about this. My wife and I went today for her birthday and were playing at a craps table. The pit boss apologized which at the time I thought was sincere and we moved to another craps table. My wife was slow to pick up her chips and the boxman boxwoman? My move back to Canada coincided, coincidentally, with Netflix unveiling a Canadian streaming-only service. Each time a Canadian wants to view a movie on Netflix, he needs to search for it and hit play — and that is a powerful disincentive. And until recently, no Netflix. I asked for the boxman's card and was told she did not have one. This despite the fact many Canadians retain U.
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