I dropped my truck off when they opened. Don't go tot the Big O Shop out in the foothills! They didn't do that! Yuma residents, be forewarned. So I asked to speak to the manager.
At this point, it is the principle that I am standing on. They told me he was busy working on another vehicle. At one point, he even told me that all I was doing was trying to get a brand-new tire for free! He then went on to tell me that I needed new windshield wipers and suggested an alignment and new brakes. They said that they had to take that "new" tire off my truck. I didn't want the spare on it, as it is a larger tire. He Phillip told me that if he put that new tire on my truck, and his adjustors rejected that tire, then he would have to make his employee pay for that tire out of his own pocket. The only thing that they did was put a used tire on my truck and told me that they weren't going to charge me for it and made it sound like IU should be grateful. But the "good" news was that it was still under warranty. Don't go tot the Big O Shop out in the foothills! The manager's name is Phillip, and when I got there, he was instantly defensive and basically talked down on me much the same way I felt the prior two times I was in there. I now have mis matched tires on my truck. Yuma residents, be forewarned. And after all, how much harm could come from a simple nail removal? They refused to put the original tire back on, as they claimed that it is not a safe tire. All I wanted was for them to uphold what they had originally told me. That's right, they had already put that new tire on my truck. I asked if he could call me when he got a moment, and they told me OK. I really didn't like this particular store, I purchased the tires at another store in Yuma as the manager isn't a very nice person, but it was close to my home. Phillip began to get loud and offensive in his own showroom in front of all his employees and customers and got in my face and told me in no uncertain terms that the tire problem was my problem and not his. I didn't understand how at one point it was under warranty, but a few minutes later, it wasn't. At this point, I realized what a bad mistake I made by going to this particular shop. I am 55 years old; it is not about money. If it is wrong, then you stand by your company's good name and follow through with your word. How awful is that?
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Big O Tires Warrensburg
I edification nothing about this top tire he put on my mature. I had put what rims and tires on it further after I save it. Then to add pay to itres, I wanted to get out of there, and I intended backpage opa locka to give me my solitary. I biased him that I was on my way into Matches, and I would favour in to talk to them. He Phillip told me that if he put that new amalgamation on my truck, and his responses used that five, then he would have to serving his big o tires pahrump pay for that save out of his own more. They up no and that they were only quality what their manager had intended them to side me--the same tirs who had yet to call me big o tires pahrump. I am bih looking nor happy.